Service Quality (SQC)

Service Quality Committee: Customer Service in General

Customer Service in General


We work on this area as opportunities arise.  Most recently, a representative of CWDO delivered a keynote address to nearly 100 Authorities, Agencies, Boards and Commissions who are gathering to learn about the new Accessibility Standards for Customer Service Regulation.

News and Developments


Our Committees always welcome new members who share CWDO’s mission and values.  We meet as needed, using the IDEAL Conference® system.
To join this Committee and to find out the next meeting date, please contact the Committee Chair.   You must first be a member of CWDO to join a committee, and have the Chair’s approval. 
If you are new, you will need to complete and send us a Membership Form.
Please review our IDEAL Conference® instructions to find out how to participate on a Committee.

Service Quality Committee: Transportation Services

Transportation Services

Under Transportation services, we are working on these issues:

  1. Availability of Accessible Transit. Ensuring that everyone, wherever they live in Ontario, has access to accessible transportation on par with their municipal transportation system (e.g., hours of operation; availability of transit)
  2. Peer Support to share ideas about making your local transit work for you.

Discussions

 

References

New Resources

The Canadian Transportation Agency has reissued a code of practice and released some new formats for accessibility:

For more information or to request alternate formats, contact The Canadian Transportation Agency at http://www.otc-cta.gc.ca/doc.php?skw-mcs=contact?=eng.

In the News …

Not Enough Accessible Transportation in Thunder Bay (March 4, 2010)

New Streetcars On Track For Toronto (June 19, 2009)

Canada Transportation Agency Newsletter: Moving Ahead (Spring 2009)

Parking Fines Triple for Parking in Accessible Spaces, Fire Hydrant and Fire Route Spaces (March 14, 2008)


Service Quality Committee: Accessible Clothing & Fashion

Accessible Clothing and Fashion


Is it hard to find clothes that fit properly?  That work for you?  That are also stylish and let you look your best?  How closely is self-esteem tied to what we wear?  Help us explore and share advice about clothing with fit, function and flair!



  1. Research - Into and Out of the Closet: Discovering the Lifeworlds of Disabled Women through their Clothing Dr. Kathryn Church, Principal Investigator. Ryerson University is undertaking a fascinating study of women with disabilities and clothing. "Whether in Body, Dress, Disability or Women’s Studies, never before have researchers engaged disabled women in conversation about the social significance of their clothing." Read more on-line. 
  2. Izzy Camilleri Adaptable Clothing - Izzy Camilleri designs and produces "new and revolutionary clothing for a seated clientele." She has a line of adapted clothing which can be viewed on her website, and she has the skill and training to draft designs and sew custom made clothes.  This line will appeal to persons with disabilities who seek a professional, fashionable look. Her site features demo videos to show how easily the clothes go on and off and work around wheelchair hardware.
  3. Epiphany Designs - Epiphany Design's products provide solutions to the day-to-day challenges of life and leisure for persons with mobility disabilities. Their clothing is functional and effective, bringing new options to people's lives, colourfully and stylishly.

 

 

Service Quality Committee: Attendant Services

Attendant Services

Under attendant services, we are working on these things:

  1. Legislation to protect the rights, dignity and autonomy of persons with disabilities who require attendant services.  Our proposed bill is called the Consumers Attendant Support Services Protection Act.  Read CWDO’s Letter of Support by clicking this link.   Action to date:
  1. Reducing the waiting list for the Direct Funding program.  Currently, new people are being told there will be a wait of at least four years (yes, YEARS!) before they can be interviewed for this program.  Once accepted, it may take another two years before funding flows.  Nearly 400 people throughout Ontario are waiting for this under-funded, high demand program.  Action must be taken to reduce the waiting list.
  2. A Webinar Presentation on how to improve attendant services through effective communications.  Please send your tips, advice and experiences to the Chair, Tracy Odell my-universe@rogers.com

References

Reports

Links

With more member involvement, we could do more!

Our Committees always welcome new members who share CWDO’s mission and values. We meet as needed, using the IDEAL online conferencing system.

To join this Committee and to find out the next meeting date, please contact the Committee Chair.   You must first be a member of CWDO to join a committee, and have the Chair’s approval. 

If you are new, you will need to complete and send us a Membership Form.

Please review our IDEAL Conference® instructions to find out how to participate on a Committee.

 

 

Updated February 21, 2015
 

SQC Chair - Background

TRACY ODELL - Toronto (Scarborough), Ontario


Interests: mobility issues and all other disability issues to some extent, including learning disabilities, developmental disabilities, and attention deficit disorders with and without hyperactivity (ADD and ADHD)

Background: Tracy Odell is a life-long advocate for independent living and the right of people with disabilities to live in the community. Tracy has assisted in founding numerous supportive housing programs with attendant services, is credited with the establishment of "Nurturing Assistance," has published articles and appeared in videos to raise awareness of issues relating to disability.

She is currently a board member and member of the Executive of CWDO. Tracy has a Masters degree in Critical Disability Studies, and a B.A and B.Ed. in English and Special Education. Working full time and self-managing her attendant services, Tracy lives with her husband, two daughters, granddaughter and assorted pets in

Service Quality (SQC)

Chair:  Tracy Odell  Click here for Chair's background.

Welcome to the Service Quality Committee!  We are working on raising awareness about barriers and concerns related to services that impact on persons with disabilities to help improve the system. 


Our current focus is on:

See our Terms of Reference.


See who is on our Committee.

With more member involvement, we could do more!


Our Committees always welcome new members who share CWDO’s mission and values.  We meet as needed, using the IDEAL Conference® system.


To join this Committee and to find out the next meeting date, please contact the Committee Chair.   You must first be a member of CWDO to join a committee, and have the Chair’s approval. 


If you are new, you will need to complete and send us a Membership Form.


Please review our IDEAL Conference® instructions to find out how to participate on a Committee.