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Citizens With Disabilities – Ontario (CWDO) is committed to the rights of all persons to participate fully in the civil, cultural, economic, political and social life of their communities.

Laws & Standards

Accessibility Standards for Customer Service, Ontario Regulation 429/07

This regulation is the first accessibility standard to be enacted under the Accessibility for Ontarians with Disabilities Act. Additional standards are expected to be passed into law related to Information and Communications, Employment, Transportation, and the Built Environment.  For further information, go to

Accessibility for Ontarians with Disabilities Act, 2005

This is Ontario’s law requiring accessibility, through standards and sanctions, by the year 2025.

Ontarians with Disabilities Act, 2001

This is the original law requiring accessibility, primarily through planning.  This Act sets out requirements for the government and broader public sector.

Ontario Human Rights Code, revised 1982

This law requires that there be no discrimination on the basis of several protected grounds.  Disability is one of the protected grounds.  Disability is broadly defined under the Code, and everyone in Ontario is required to provide accommodation to the point of undue hardship.

Ontario Human Rights Commission Policies

This website of the Ontario Human Rights Commission includes several publications that help to interpret the Code with respect to disability.

Disability-Related Policy Web Site

This comprehensive website can link you to specific policies and laws that relate to your family, health, school, work, or general human rights.