Service Quality Committee

Chair:  Tracy Odell

Customer Service in General

We work on this area as opportunities arise.  Most recently, a representative of CWDO delivered a keynote address to nearly 100 Authorities, Agencies, Boards and Commissions who are gathering to learn about the new Accessibility Standards for Customer Service Regulation.

• Text version of the Keynote Address
• For information about the customer service regulation, go to www.accesson.ca and follow the link to “customer service.”
• Click here for a Booklet on Accessibility for Deaf ASL users in .pdf format only

 

News and Developments

• Oshawa readies for a new era of accessible customer service

• Moving Towards Barrier-Free Services, the  final report of the Ontario Human Rights Commission into restaurant accessibility.  Link to the Commission's Report in HTML.  Link to the Commission's Report in .pdf.
  

With more member involvement, we could do more!

Our Committees always welcome new members who share CWDO’s mission and values. We meet as needed, using the IDEAL online conferencing system.

To join this Committee and to find out the next meeting date, please contact the Committee Chair. You must first be a member of CWDO to join a committee, and have the Chair’s approval. 

If you are new, you will need to complete and send us a Membership Form.

Please review our IDEAL Conference^® instructions to find out how to participate on a Committee.