From: CWDO [] on behalf of CWDO []
Sent: 19 November 2009 22:10
Subject: ASQC Update - Notes from our November 15, 2009 meeting
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Citizens With Disabilities - Ontario
Citizens With Disabilities - Ontario
Attendant Service Quality Committee (ASQC)

Next Meeting Sunday, November 29, 2009 at 1:30 pm in IDEAL Room 10
Summary Notes from Meeting Held November 15, 2009
On Sunday, November 15, 2009, a group of individuals with a vested interest on improving Self-Managed Attendant Services Program for people with disabilities in Ontario met for a second time in an online conference call.
The group, part of Citizens With Disabilities - Ontario (CWDO), is known as the Attendant Service Quality Committee (ASQC), Since June 2009, the parent organization (CWDO) has been proud to be to be Ontario's representative at the Council of Canadians with Disabilities and actively promotes the rights, freedoms and responsibilities of persons with disabilities through community development, social action, and member support and referral. 

Topics of discussion included:
  • Research findings on attendant wages
  • Action plan strategy to generate public and political support
Attendant Wages:

Further to the inaugural meeting in October, a couple of the committee members provided an update on some of their findings thus far relating to pay structure and benefits of PSW's throughout the province of Ontario.
Figures which have been obtained indicate current wages earned under the Direct Funding (DF) program are low compared to other medical models.  While DF managers are required to pay an average of $14.65 per hour, wages in other settings vary from $14.95 to $17.63.

Current data also suggest earned wages in hospitals, nursing homes and long-term care facilities are not good models to compare with DF, Support Service Living Units and Outreach programs. Presently, research findings are incomplete as information is still being sought from different sources including unions and such.
Action Plan Strategy:

An action plan strategy was also discussed in great detail and various members of the committee provided valuable input on how to proceed in an effort to generate positive change.
It was agreed that the group needs to increase public and political attention to these issues through a crafted campaign. All available avenues are being considered including media, petition, letters to various MPPs, members of the opposition, Minister of MOHLTC etc. Legal advice/counsel is also being sought on a pro bono basis to assist in the drafting of important documents including letters.
Individual members of the committee have agreed to prepare personal interest stories for the media to share their struggles and challenges resulting from high staff turnover relating to low wages, long waiting lists, limited service hours, limitations in the hiring of staff etc.
Members of the committee are encouraging all individuals with disabilities to take part in these online discussions. Valuable input and support is needed to bring positive changes to the Self-Managed Attendant Services Program.
Many DF managers are continuing to experience serious challenges which are ultimately affecting their independence and quality of life relating to internal problems in the program such as lack of funding, extensive waiting lists, to name a few.
The severity of some of these barriers will only continue to escalate unless users of attendant services take a proactive role to address the vital issues at hand.
Please join us at our next conference call meeting to be held on Sunday, November 29 at 1:30 p.m. IDEAL Room 10.  A reminder will be sent a few days before the meeting, but put the date in your calendar now.

You can log in at 1:00 p.m. to sort out any technical difficulties before the meeting begins.
How to Participate

To join in, go to

Follow the steps to download the latest version of the free conference utility. 
  • Option 1 is for a PC. 
  • Option 2 is for a MAC. 
After you finish downloading, scroll down until Room 10 appears. 
Sign in with your name and city e.g. Tracy Odell in Scarborough.
Leave the password area blank.
Click login and you are in!

If you are new to IDEAL, book a free tutorial with Pat Seed at  Pat will cheerfully and patiently guide you step by step.  We were all new at this once!  Or come early at 1 pm for extra help.

Thank you, and hope to see you at the meeting.

Tracy Odell
Chair, Attendant Service Quality Committee
Citizens With Disabilities - Ontario
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